*When orders are placed you are agreeing to my Terms and Policies*
Products: All products are made to order unless specified as "ready to ship". For the made to order pieces, please allow 1.5-2 weeks for creation and processing.
Refunds and Returns: There will be no returns or refunds. Because all items are made to order and materials are sourced immediately, all sales are final. Refunds under "Broken Items" are the only exception.
Shipping : Packages are shipped out every Monday and more when I'm able. Shipping time, once received by USPS, is typically between 3-7 days, but once dropped off the timeframe is no longer in my hands.
International orders, please allow 1-4 weeks after shipment date for package arrival.
Incorrect Address: If the incorrect address is written by the customer... I am happy to fix it as long as you cover shipping.
If you notice your address is incorrect before your order ships just reach out to me and I'll be happy to fix it for you. :)
Mislabeled packages will be shipped out as soon as possible after the shipping payment is received and the item has been returned.
Also, please put your full address in the first section of shipment, & your apt #/duplex # or any other adjustment to your address in the second blank. This can cause pirateship to "fix" your address and it could be incorrectly fixed. I will not cover shipping charges if the address is filed incorrectly.
If the shipping mistake was on my end I will get the package out to you asap, with no extra fees.
Broken Items: All broken items will be replaced if replication is possible, if not I am always willing to refund after pictured proof is received, or we can discuss exchanging the item for something else of equal value.
*Please note that for any errors or broken items in your package, I will need to be acknowledged, at the latest, 72 hours after your package has been delivered. If it is after that time, there will be an additional charge to fix*